KKSET · Support & Information

Shipping & Delivery

Delivery options, processing times, tracking and what happens if your parcel is delayed, held by customs or lost.

Processing time

Processing time

Ready-to-ship jerseys leave our warehouse in 1 to 3 business days. Customized jerseys with a printed name, number or patch add 1 to 2 business days because the print is produced for you.

Orders placed on Saturday afternoon or Sunday begin processing on Monday.

Delivery options and rates

Delivery options and rates

Delivery estimates are in business days and exclude Sundays and public holidays.

Exact shipping rates are calculated at checkout based on your country and cart weight, so you always see the final number before paying.

  • Standard tracked: 10 to 18 business days after dispatch, best value.
  • Express tracked: 5 to 9 business days after dispatch, priority handling.
  • Remote regions and island addresses can add 2 to 5 business days.

Tracking your parcel

Tracking your parcel

A tracking number is emailed as soon as your parcel is dispatched. Use the Track Your Order page at any time with that number. Tracking can take 24 to 48 hours to show its first scan after dispatch.

Customs and import duties

Customs and import duties

Orders are shipped from our production hubs. Any import duty or local tax charged by your country is the responsibility of the recipient. We declare parcels accurately and cannot mark an order as a gift.

If a parcel is held by customs, we send you the paperwork you need and follow the case with you until it is released.

Delays, loss and damage

Delays, loss and damage

If tracking has not moved for 10 business days, contact us and we will open a carrier investigation. Where a parcel is confirmed lost we replace it or refund it.

Report visible damage within 48 hours of delivery with a photo of the parcel and the item, and keep the packaging until the case is closed.

Address accuracy

Address accuracy

Please check the address at checkout. We can change an address before dispatch; after dispatch the carrier decides whether a redirect is possible, and a second shipment is charged at cost.