Wrong size, wrong fit, or you simply changed your mind. Here is exactly how the exchange works, what it costs and how long it takes.
The 30-day window
The 30-day window
You have 30 days from the day your parcel is delivered to request an exchange or return. Requests after 30 days are handled case by case and may not be accepted.
- Items must be unworn, unwashed and free of perfume, deodorant or smoke odour.
- Original tags and packaging should still be attached where possible.
- Customized jerseys with a printed name or number are only exchangeable if the print is faulty.
Size exchanges
Size exchanges
Compare your favourite jersey against our size chart before ordering. It solves most sizing questions in advance.
If the size you ordered does not fit, tell us the size you need and we will reserve it while your return is in transit. Size exchanges are free of charge for the replacement shipment on the first exchange of an order.
If the size you need is out of stock, we offer another colour or version, store credit, or a refund of the item price.
How to start an exchange
How to start an exchange
Message us on WhatsApp with your order number and a photo of the item. We reply with the return address and a short form. Do not send anything back before you have that confirmation, or the parcel may be refused.
- Step 1: send order number, item and the size you need.
- Step 2: we confirm availability and issue return instructions.
- Step 3: ship the item back with tracking and share the tracking number.
- Step 4: we inspect, then dispatch the replacement.
Who pays what
Who pays what
If the exchange is due to our error (wrong item, wrong size shipped, damaged or faulty product), we cover both return and replacement shipping.
If the exchange is a preference change such as ordering the wrong size, the customer covers return shipping and we cover the replacement shipment on the first exchange.
How long it takes
How long it takes
Returns usually reach us in 7 to 21 days depending on your country. Inspection takes one business day, and the replacement is dispatched within two business days after that.
You will receive tracking for the replacement as soon as it is handed to the carrier.
What is not covered
What is not covered
Normal wear, printed names or numbers you supplied incorrectly, damage from washing at the wrong temperature, and items returned without prior contact are not covered by the exchange policy.