Returns & Refunds
Request support before returning an item. Returns are reviewed using your order details, the product condition and the applicable store policy.
How different requests are reviewed
Contact support with the order number and clear photos.
Eligibility depends on the applicable time window, condition and approval.
Ask support about any eligible return or exchange costs.
These items may have additional restrictions; confirmed errors can still be reviewed.
Contact us before sending a return. Eligibility and request deadlines depend on the current store policy and your order; please confirm the applicable window with support.
Return window & condition
Check the applicable return window with customer service before sending anything.
For standard-item returns, keep products unused, unwashed and in resalable condition with their original tags where applicable.
Request approval first
Contact customer service with your order number, the affected item and the reason for the return.
Do not send parcels to a supplier or logistics address until you receive return instructions.
Personalized jerseys
Made-to-order names, numbers, patches or other requested changes can limit returns for preference or size selection.
If the delivered personalization differs from the confirmed order or is defective, contact support for review.
Incorrect or damaged products
Please provide clear photos of the whole item, the defect or mismatch, the size label and the outer packaging as relevant.
Keep the item in its received condition while the issue is reviewed.
Change of mind or selected size
Where a standard item qualifies, the applicable shipping, replacement and other charges depend on the confirmed store policy.
Compare size charts before ordering to reduce fitting problems.
Inspection & refunds
An approved returned item may need to be received and inspected before an eligible refund is issued.
Payment providers can take additional time to make the amount visible after processing.
Cancellation requests
Contact support promptly if you need to cancel. Orders already being packed or personalized may not be cancellable.
Eligibility and any applicable charges are confirmed on a case-by-case basis under the store policy.
Frequently Asked Questions
For questions about your specific item or order, contact our support team.
How do I begin a return?
Contact support with your order number, item details, reason and any necessary photos. Wait for approval and return instructions.
What if I ordered the wrong size?
Contact us to confirm whether your unused, non-customized item qualifies and what shipping or exchange charges apply.
Can I return a customized jersey?
Customized products often have restrictions for change-of-mind returns. Contact support for any incorrect or defective customization.
When will I see a refund?
Approved refunds depend on item inspection where required and payment-provider processing times.